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FAQ’S

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Frequently asked questions

How do I book an appointment to use my card benefits?

You can easily book an appointment by messaging “hi” to our WhatsApp bot at +91 9403890446 or by calling our support center at the same number.

Is an appointment mandatory to avail discounts?

Yes, a prior appointment is required to access the discounts at participating healthcare providers.

What should I do if I need to cancel or reschedule my appointment?

Contact our support team via WhatsApp or call at +91 9403890446 for assistance with cancellations or rescheduling.

Can I still use my card if I forget to book an appointment?

No, an appointment is mandatory to avail of discounts. Please schedule in advance to ensure service availability.

 

Is the hospital network fixed or does it change over time?

Our hospital network may vary from time to time as new providers join and others may discontinue. You can check the latest network list by contacting our support team.

Can I use my card at any hospital?

The card is accepted only at participating hospitals within our network. Please verify with our support team to confirm if a specific hospital is included.

 

How do I find participating hospitals in my area?

You can obtain the latest list of network hospitals by contacting our support team through WhatsApp or phone.

Are there any extra charges for booking through the WhatsApp bot?

No, booking through the WhatsApp bot is free. Simply message “hi” to start the process.

Can I add additional family members to my current plan?

Family members are covered according to the selected plan’s terms. To add more members, consider upgrading to a plan with broader coverage.

What if the healthcare provider I need isn’t part of your network?

Our team continuously works to expand our network. Contact support for alternate options or to request adding specific providers in future updates.

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