Effective Date: April 27, 2024
1. Introduction
Welcome to Best Care Health Card. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how PIONEER HEALTH CARD SERVICES PRIVATE LIMITED (“we”, “our”, “us”) collects, uses, discloses, and safeguards your information when you visit our website www.bestcarehealthcard.com, use our services, or interact with us in any other way.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.
2. Company Information
Company Name: PIONEER HEALTH CARD SERVICES PRIVATE LIMITED
Registered Address:
2nd Floor, 8-2-293/82/a, Jubilee Hills,
Hyderabad, Shaikpet, Telangana, India, 500033
Support Email: support@bestcarehealthcard.com
3. Information We Collect
We may collect and process the following types of information:
- Personal Identification Information:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Identification numbers (e.g., Aadhar, PAN)
- Payment Information:
- Credit/Debit card details
- Bank account information
- Billing address
- Health Information:
- Medical history
- Prescription details
- Consultation records
- Usage Data:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Referring URLs
- Communication Data:
- Emails
- Chat messages
- Call logs
4. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Improve Services:
- Manage your subscription and provide the services you have requested
- Process transactions and manage billing
- Maintain and improve our website and services
- To Communicate with You:
- Respond to your inquiries and provide customer support
- Send important updates, newsletters, and promotional materials (with your consent)
- To Ensure Security and Prevent Fraud:
- Monitor and protect against unauthorized access and breaches
- Verify your identity and prevent fraudulent activities
- To Comply with Legal Obligations:
- Fulfill regulatory requirements
- Respond to lawful requests and protect our rights
5. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers:
- Third-party vendors who assist us in operating our website, conducting our business, or providing services to you
- With Healthcare Providers:
- Participating hospitals, labs, and medical shops to provide the services you have requested
- For Legal Reasons:
- When required by law, regulation, or legal process
- To protect our rights, property, and safety, as well as the rights, property, and safety of our users and others
- With Your Consent:
- We may share your information with third parties if you have given us explicit consent to do so
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described above.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- Encryption:
- Use of SSL/TLS encryption for data transmission
- Access Controls:
- Restrict access to personal information to authorized personnel only
- Regular Security Audits:
- Conduct periodic assessments to identify and mitigate potential vulnerabilities
- Data Minimization:
- Collect only the information necessary to provide our services
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access:
- Request copies of your personal data
- Correction:
- Request correction of inaccurate or incomplete data
- Deletion:
- Request deletion of your personal data under certain conditions
- Restriction of Processing:
- Request to limit the processing of your personal data
- Data Portability:
- Request transfer of your data to another service provider
- Objection:
- Object to the processing of your personal data for specific purposes
To exercise these rights, please contact us at support@bestcarehealthcard.com. We will respond to your request within a reasonable timeframe.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Collect information on how visitors use our site
- Functionality Cookies: Remember your preferences
- Targeting/Advertising Cookies: Deliver relevant advertisements to you
You can control the use of cookies at the individual browser level. However, disabling cookies may affect your experience on our website.
9. Third-Party Services
Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@bestcarehealthcard.com
- Mailing Address:
PIONEER HEALTH CARD SERVICES PRIVATE LIMITED
#2nd Floor, 8-2-293/82/a, Jubilee Hills,
Hyderabad, Shaikpet, Telangana, India, 500033
